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Step 1 – Raise your concern

Please provide a clear description of your question or concern. This will ensure we fully understand the issue.

Email: geoff@watkinssurveyors.co.uk or use our direct contact form below,

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Step 2 – Acknowledgement

• We will acknowledge your communication within three working days.

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Step 3 – Investigation and response

• We will investigate your concern and provide a full written response within 14 working days.

• If further time is needed (e.g. for additional inspections), we will keep you updated.

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Step 4 – Review

• If you are not satisfied with the response, you may request a further review.

• A final viewpoint will be provided within 14 days of your request.

• At our expense, another surveyor may be asked to review the matter.

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Step 5 – Independent redress

If you remain dissatisfied, you may refer your complaint to:

 

The Property Ombudsman
Milford House, 43–55 Milford Street, Salisbury SP1 2BP

Tel: 01722 333306
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

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This service is free of charge for clients.​